91% of unhappy customers will not complain and simply churn: Use Emotive to identify and win back unhappy customers

Follow Up

Proactively reach out to customers after orders to guarantee satisfaction.

Route

Machine learning segments happy and unhappy customers.

Convert

Win back unhappy customers while upselling happy customers.

Analyze

Use consumer insights to improve customer experience and marketing..

Follow Up
Route
Convert
Analyze

Proactively follow up after orders to guarantee satisfaction

Set triggered automated messages that start conversations with customers after they recieve products. Customize their name and order information to personalize the messaging.

Follow Up
Route
Convert
Analyze

Automatically segment happy and unhappy customers

Emotive uses sentiment analysis algorthims to automatically identify happy and unhappy customers at 99% accuracy.

Follow Up
Route
Convert
Analyze

Win back unhappy customers and upsell happy customers

Unhappy Customers

Automatically send unhappy customers to customer service and address issues immediately.

Happy Customers

Use AI automation or customer service teams to upsell the next perfect product.

Follow Up
Route
Convert
Analyze

Turn customer feedback into actionable insights

Understand customer sentiment at scale and use keyword detection technology to identify trends.