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Ready for your next best revenue channel with Emotive?

5 Stars
  • 1 click set up
  • 14 day free trial
  • 5x SMS ROI guarantee
Image of Andres P.

Andres P.

Digital Marketing Consultant

Their support team will literally hold your hand, create automation and train you in anything you want on their platform.
g2 Logo 5 Stars
Image of Craig M.

Craig M.

Digital Marketing Manager

The team at emotive is collaborative and has helped us execute in ways we did not think of, which is very uncommon in this space.
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Image of Melody D.

Melody D.

VP of Merchandising

Emotive provides you with a lot of resources to help guide you through SMS marketing. They offer monthly calendars to inspire you...
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Drive Revenue with Ecommerce SMS Marketing

Join the thousands of brands using ecommerce SMS marketing to attract new customers, increase engagement, boost sales, and improve loyalty. Emotive customers see an average 27X return on investment after launching SMS campaigns, and our two-way SMS conversations convert 5X better than one-way text message blasts.

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5 Stars
  • 1 click set up
  • 14 day free trial
  • 5x SMS ROI guarantee

Brands we've worked with

Increase ecommerce sales with an SMS marketing strategy

Reach people where they are: on their mobile phones. Text message campaigns have a 4X better open and response rate than email marketing. More than 80% of consumers say they subscribe to SMS from at least one brand, and 63% say they’ve made a purchase from a text message.

Engage customers with two-way communication

Improve customer engagement and you'll see more revenue. According to G2, 60% of consumers want to be able to respond to SMS messages but only 13% of ecommerce businesses allow it. We know consumers respond better to text messages that feel human. Unlike other SMS tools, Emotive is designed to help you send SMS marketing messages that feel like conversations.

Use SMS marketing strategies that acquire, engage, and convert shoppers

Every successful SMS strategy starts with phone numbers. Emotive makes it easy to grow your SMS subscriber list. Send messages that turn browsers into buyers: our templates integrate best practices that improve conversion rates. Customize by target audience and use our analytics dashboard to see and optimize campaign performance.

See how ecommerce brands use SMS marketing campaigns

Greet new customers with welcome messages. Launch promotional campaigns for new products and sales. Remind shoppers with an abandoned cart to complete their purchase. Share fun tips that reflect your brand voice. Engage with VIP customers. Reward repeat purchases with invitations to loyalty programs.

Make texting the top marketing channel for your ecommerce store

Ecommerce SMS messages don't have to be just transactional messages, like shipping notifications or order confirmations. With two-thirds of all ecommerce traffic coming from mobile devices, SMS marketing is the ideal way to drive that traffic to your online store. Emotive customers see an average conversion rate of 15-20% when they start a text conversation with their SMS subscribers.

Grow your ecommerce business by growing your SMS marketing list

Think promotional text messages are spam? Think again. Surveys find that 75% of consumers say they'd like to receive an offer via SMS. When you gather a phone number from more of your shoppers, you're building trust with opt-ins, contacting them via their preferred communication method, priming your sales funnel, and putting your ecommerce brand top-of-mind for shoppers.

Emotive is everything you need in an SMS tool, from great integrations (like Klaviyo, Gorgias, and Shopify) to pretty good segmentation capabilities.

Jenna S

Emotive helps deliver the expression of our brand voice.

Sylvester L

The Emotive team makes integrating SMS into your marketing plan simple!

Kristi H

We enjoy the spirit of genuine partnership the entire emotive team demonstrates. They want us to get results. They are eager to help, great in outlining next steps, and good listeners when gathering feedback.

Sheila F


Andrew has helped guide me through onboarding Emotive, answering technical and marketing questions, and been a constant presence helping us problem solve any issue that has arisen.

Peter L

Creative Director

Miles ahead of what I was using before!

Jen L

The team is the best. They are super down to earth and so helpful. Huge shoutout to CJ for being a very supportive representative to our team. Kristin is awesome with copy! I also love the templates provided.

Victoria P

Very easy to launch and easy to use. We were able to get started quickly and they do a lot of the legwork to set up flows and key tactics.

Damon L

Amazing support team, the Onboarding process was seamless. The ROI is on the higher side.

Syed H

Great customer support and good growth for business.

Gugu K

Emotive provides the ability to directly and quickly interact with our customers on a more personal level. We use Emotive not only to aid in sales conversion but as a customer service response tool as well.

Ali D

Category Business Leader

Overall they are very helpful and responsive to any questions or issues. They are an extension of our team really and always willing to help us with copy or set up messages for us if we need the help.

Janet L

Digital Marketing Manager

Love the text message approach. Customers are always using their phones, and emails are saturated. Great opportunity to interact and engage customers and prospects.

Goran P


Overall it was worth getting this software. We have seen an increase of sales and convenience using this product.

Chris J


Very user friendly. Extremely intuitive and easy to use! I've loved working with our AM. He's always been super responsive and quick to reply to any questions I have.

J houston H.


Great features for flows and automation. Onboarding was best in class. Customer support is tremendous. Transparent about pricing end to end. Truly delivers value and ROI.

Jared K.



We don’t want to change the way you work – we just want to improve it with conversations. So we’re focused on making it easy to connect Emotive to all of the tech you’re already using.

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Frequently Asked Questions

Why is SMS the best marketing channel for ecommerce?

Ecommerce is a competitive industry. To grow your company and achieve your sales goals, it's critical to meet shoppers where they are and spend your marketing dollars efficiently. Gartner research finds that response and click-through-rates on SMS marketing campaigns are more than 7 times higher than on email, making SMS one of the most efficient and effective channels for converting shoppers into customers.

How do I do SMS marketing?

Emotive makes it easy to get started. Build your SMS list with options that encourage people to opt-in with a phone number, including pop-ups and social media ads. Create an SMS campaign with our library of options. Import audiences from your ecommerce platform or create segments using behavioral data. Personalize your experience or broadcast with free help from our copywriters, designers, and shopping experts. Use the dashboard to optimize spending, see performance, and manage conversations.

Is SMS marketing legal?

Emotive's ecommerce platform is built with TCPA compliance in mind, meaning we won't let you send "spam" or unwanted SMS messages to anyone who has not given permission to receive them, or to anyone who has opted out. We make sure that all your SMS messages are legal and adhere to TCPA, CCPA, and CTIA regulations. Our form pop-ups require customers to opt in to receive text messages, and our templates follow carrier guidance and customer experience best practices. And we encourage using 10DLC for high trust and deliverability.

How are ecommerce SMS marketing platforms different?

Most SMS marketing platforms allow you to send SMS (and in some cases MMS) text messages, show the performance of text campaigns, integrate with popular ecommerce apps, and charge subscription and per-message fees. Some provide other features, like messaging templates and customer support. Emotive is the only full-funnel platform with Conversational Ads, to help you build your list faster, and Text-to-Buy to streamline payments from a text thread. And Emotive is the only platform that extends your marketing team with free help from designers, copywriters, shopping experts, and strategists.

Top-rated by customers

Emotive recently ranked among G2’s Top 100 Fastest Growing Products and made the Leaders Quadrant of the G2 Grid® for SMS Marketing Software. Read our case studies and independent reviews on G2 to see why customers with ecommerce stores in apparel, accessories, cosmetics, food and CPG, supplements, baby supplies, and health and wellness rely on us.

Seamless integrations with your other ecommerce marketing automation apps

Emotive connects to over 20 popular marketing and ecommerce tools with plug-and-play integrations. We'll save you and your team time on brainstorming, building, automating, and optimizing your SMS marketing campaigns, so you can focus on the big picture of running your ecommerce store and planning for success.

Five-star customer support, free

Our customer success team consistently earns five-star reviews on G2 because your success is our business. Enjoy the benefits of a dedicated onboarding specialist, customer support manager, copywriter, designer, and strategist to help you create and optimize campaigns. Drop into our office hours or contact our support team for help, anytime.

At least 5X ROI guaranteed

Choose an ecommerce SMS marketing platform that gets results. SMS marketing isn't the cheapest channel but it has the highest ROI. We're so confident you'll make at least 5 dollars for every one you spend with Emotive that we guarantee it to any brand with at least 10,000 monthly web sessions.

We offer a
5X ROI guarantee

Share your vision with our Strategists. We’ll build a plan together and help you get started.

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