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Your Customer Success Team

An extension of your team.

Every Emotive customer qualifies for our customer success suite, with 50+ full time services team members dedicated to ensuring your success. All at no additional cost.

☝️ book in 8 seconds or less ☝️

1 click set up

14 day free trial

5x ROI guarantee

based on reviews on

Trusted by leading eCommerce brands

Here’s what world class support looks like

Handheld Onboarding

Emotive’s Onboarding Specialists help you hit the ground running from the initial eCommerce platform integration to your first customized campaigns and conversational experiences.

Dedicated Customer Success

Every customer qualifies for a customer success manager. Your CSM is on hand to offer onboarding help, strategic advice, design support, and more. All at no additional cost.

Deliverability Optimization

We have direct relationships with cellular carriers along with dedicated deliverability experts on staff. We’ll help you build a solid reputation to avoid message filtering.

SMS Copywriting Team

Emotive’s eCommerce Copywriting team is here to provide you with customized campaign copy, for every campaign or conversational experience. We know what messaging converts, allowing you to skip to the finish line.

Creative Services

Emotive’s designers are here to assist with pop up design, campaign image customization, and much more.

Compliance Best Practices

Emotive’s legal team has prepared compliance guides, enabling you to stay TCPA complaint with every message sent. Have questions? We’re here to help.

Customer Success Team Spotlight

Madeline Alger

Emotive in 3 words:

Humanizing SMS Marketing!

The most underrated human quality:

Mindfulness

Deserted island must-haves:

A Hammock, my skincare routine, a knife, my phone for vlogging my experience on TikTok, a water filter, my Peloton, and a fire starter

My CSM Superpower:

Empathy & Vision-- I excel in understanding you & your brand's needs while using my crystal ball to think ahead and suggest strategies based on the ever-changing & growing SMS marketing sphere as it accelerates into the twenty-first century

Where you can find me on weekends:

On my quest to find to eat all the best food in Los Angeles

Leslie Juarez

Emotive in 3 words:

Total Game Changer

The most underrated human quality:

Kindess. We all have it, but how we choose to use is pretty powerful.

Deserted island must-haves:

Water, Solar Charger and flash light!

My CSM Superpower:

Tenacity and commitment to help brands increase sales and leverage Emotive's conversational texting!

Where you can find me on weekends:

Driving the PCH Highway towards Malibu with the windows down and my pups riding in the car!

Anthony Sanders

Emotive in 3 words:

Innovative, Fast, Friendly.

The most underrated human quality:

Empathy.

Deserted island must-haves:

A heavy pot to cook up whatever I forage.

My CSM Superpower:

Technical chops to help turn your ideas and goals into a reality by leveraging and connecting all the tools we have at Emotive.

Where you can find me on weekends:

You can find me in the kitchen trying a new recipe or out hiking.

Gabrielle Goodbar

Emotive in 3 words:

Truly, radically human.

The most underrated human quality:

Humility.

Deserted island must-haves:

Iced coffee, iPhone, and a will to survive.

My CSM Superpower:

Creativity! I work hard to understand your brand voice, and your business’ unique needs. It’s my mission to ensure every message you send resonates with your customers on a human level.

Where you can find me on weekends:

Iced coffee, iPhone, and a will to survive (LA traffic).

Here’s what our customers have to say about partnering with our Customer Success team.

Emotive is everything you need in an SMS tool, from great integrations (like Klaviyo, Gorgias, and Shopify) to pretty good segmentation capabilities.

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Jenna S

Emotive helps deliver the expression of our brand voice.

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Sylvester L

The Emotive team makes integrating SMS into your marketing plan simple!

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Kristi H

We enjoy the spirit of genuine partnership the entire emotive team demonstrates. They want us to get results. They are eager to help, great in outlining next steps, and good listeners when gathering feedback.

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Sheila F

Co-Founder

Andrew has helped guide me through onboarding Emotive, answering technical and marketing questions, and been a constant presence helping us problem solve any issue that has arisen.

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Peter L

Creative Director

Miles ahead of what I was using before!

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Jen L

The team is the best. They are super down to earth and so helpful. Huge shoutout to CJ for being a very supportive representative to our team. Kristin is awesome with copy! I also love the templates provided.

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Victoria P

Very easy to launch and easy to use. We were able to get started quickly and they do a lot of the legwork to set up flows and key tactics.

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Damon L

Amazing support team, the Onboarding process was seamless. The ROI is on the higher side.

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Syed H

Great customer support and good growth for business.

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Gugu K

Emotive provides the ability to directly and quickly interact with our customers on a more personal level. We use Emotive not only to aid in sales conversion but as a customer service response tool as well.

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Ali D

Category Business Leader

Overall they are very helpful and responsive to any questions or issues. They are an extension of our team really and always willing to help us with copy or set up messages for us if we need the help.

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Janet L

Digital Marketing Manager

Love the text message approach. Customers are always using their phones, and emails are saturated. Great opportunity to interact and engage customers and prospects.

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Goran P

Owner

Overall it was worth getting this software. We have seen an increase of sales and convenience using this product.

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Chris J

President

Very user friendly. Extremely intuitive and easy to use! I've loved working with our AM. He's always been super responsive and quick to reply to any questions I have.

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J houston H.

Co-founder

Great features for flows and automation. Onboarding was best in class. Customer support is tremendous. Transparent about pricing end to end. Truly delivers value and ROI.

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Jared K.

Co-founder